Shipping policy

Shipping Policy

Thank you for shopping with Ertha Home.

We currently offer international shipping to customers worldwide. Shipping availability may vary depending on your location and local carrier services.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

During peak seasons, promotional events, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Australia: 7–15 business days
Remote areas of Australia: 10–20 business days
New Zealand: 7–15 business days
United States: 7–20 business days

Delivery times may vary due to customs clearance, local postal services, weather conditions, peak shipping periods, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, order value, and package size.

From time to time, we may offer free shipping promotions on selected orders or destinations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Please check with your local customs authority for further information before placing your order.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become available after dispatch.

Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including customs inspections, carrier disruptions, severe weather, or peak shipping periods.

Ertha Home is not responsible for delays caused by third-party shipping providers or customs authorities.