Shipping policy

Shipping Policy

Thank you for shopping with Ertha Home.

We offer international shipping to customers in the delivery regions available at checkout. Shipping availability is confirmed using your delivery address at checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Business days do not include weekends or public holidays.

Please note that some items may require additional processing time due to their production process. In these cases, dispatch may take longer than usual. We appreciate your patience while your order is being carefully prepared.

During peak seasons, promotional events, or public holidays, processing times may also be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. If your order has not been dispatched for an extended period, please contact us at info@erthahome.com and we’ll be happy to help.

Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Estimated delivery time for all delivery regions: 7–20 business days.

Delivery times may vary due to customs clearance, local postal services, weather conditions, peak shipping periods, or other circumstances beyond our control.

Shipping Costs

Shipping is $9.90 for all delivery regions.

Free Shipping on Orders Over $99.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Please check with your local customs authority for further information before placing your order.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become available after dispatch.

Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including customs inspections, carrier disruptions, severe weather, or peak shipping periods.

Ertha Home is not responsible for delays caused by third-party shipping providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at info@erthahome.com as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Customs Inspections and Gift Packaging

International orders may be selected for inspection by customs authorities. Customs may open and reseal a parcel at their discretion. While Ertha Home takes care to prepare gift-wrapped orders securely, we are unable to prevent or take responsibility for changes to, removal of, or damage to gift packaging caused by a customs inspection. This may include gift wrap, ribbons, cards, seals, or outer packaging.