Product & Care
Is your dinnerware dishwasher safe?
Yes. All Ertha Home ceramic dinnerware is designed for everyday use and is dishwasher safe. To help preserve the beauty of the glaze and finish over time, we recommend using gentle wash cycles and avoiding overcrowding during cleaning.
Is your dinnerware microwave safe?
Yes. Our ceramic plates, bowls and cups are microwave safe and suitable for reheating food and beverages. As with all ceramics, please avoid sudden and extreme temperature changes.
Is your dinnerware food safe?
Absolutely. All Ertha Home ceramic tableware is made from food-safe materials and finished with food-safe glazes. Our products are designed for everyday dining and intended to be enjoyed with confidence.
What materials are used in your dinnerware?
Our collections are crafted from high-quality ceramic and stoneware materials. Inspired by nature, each piece combines natural textures, durability and timeless design for modern homes.
Do the colours look exactly the same as the photos?
Because every ceramic piece features unique glazing and natural variations, slight differences in colour, texture and finish may occur. These variations are part of the character and charm of handmade-inspired ceramics.
How should I care for my ceramic dinnerware?
To keep your ceramic tableware looking its best, avoid dropping or exposing it to sudden temperature changes. Store plates and bowls carefully, and use protective liners if stacking frequently.
Returns & Shipping
Can I return my order?
We accept returns within 30 days of delivery for eligible items that are unused, in their original condition and packaging, and accompanied by proof of purchase.
For full details, including return eligibility, instructions, and exceptions, please refer to our Return Policy.
Can I return an item if I change my mind?
We do not offer refunds for change of mind, including if you no longer want the item, found it cheaper elsewhere, or no longer need it, except where required by applicable consumer protection laws.
How do I start a return?
To request a return, please contact us at info@erthahome.com before sending any items back. Our team will provide further instructions if your return is approved.
My order arrived damaged. What should I do?
We're very sorry to hear that your order arrived damaged.
Please contact us at info@erthahome.com as soon as possible and include your order number along with clear photos of the damaged item(s) and packaging.
Once we review the information, we'll arrange a replacement or provide an appropriate solution at no additional cost. While we take great care in packaging every order, occasional damage can occur during transit.
If you have any questions or concerns, our team will be happy to assist you.
I received the wrong item. What should I do?
We're sorry for the mistake.
If you received an incorrect item, please contact us as soon as possible at info@erthahome.com and include your order number along with a photo of the item you received.
Our team will review the issue and work quickly to arrange a replacement or provide the appropriate solution.
When will I get my order?
Orders are typically processed within 1–3 business days. Once dispatched, delivery usually takes 7–15 business days, depending on your location and local carrier services.
If you have any questions about your order or delivery, please contact us at info@erthahome.com and our team will be happy to assist you.
Still have questions?
If you can't find the information you're looking for, please reach out to us at info@erthahome.com and our team will be in touch as soon as possible.