Refund policy

Return & Refund Policy

Change-of-mind returns
We do not accept returns or provide refunds for change of mind, including choosing a different product, colour, size, or simply no longer needing an item. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at info@erthahome.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos and/or video evidence.

Once we have reviewed and approved your claim, we will offer either a replacement shipment or a refund to your original payment method.

Returns
Do not send an item back without our written approval and return instructions. If we ask you to return an item, Ertha Home will cover the reasonable return shipping cost. Items returned without authorization will not be accepted.

Exchanges
We do not offer exchanges. For an approved damaged, defective, or incorrect item, we will provide a replacement or refund as described above.

Contact
For questions about this policy, contact us at info@erthahome.com.